Also, with Cisco Commerce Workspace, service activation can be delayed by up to 60 days from the product ship date, aligning service delivery with service need. With Cisco Service Contract Center, two transactions are required one for the product order in Cisco Commerce Workspace and one for the subsequent service order in Cisco Service Contract Center. Using Cisco Commerce Workspace to order services involves only one transaction for product plus service, eliminating follow-up transactions and the need to map serial numbers to service contracts. What is the difference when ordering services through Cisco Commerce Workspace? With the introduction of FSSD in Cisco Commerce Workspace, Cisco is moving toward a simpler and more flexible way of ordering products and services together. I usually order services through the Cisco Service Contract Center. Increased attach rate: The partner will receive Cisco attach credit as of the product and service order date, despite delayed service activation and service invoicing. Ordering products and services at the same time simplifies the ordering process and increases overall partner productivity. Order simplicity: With FSSD in Cisco Commerce Workspace, the partner has a single product-plus-service transaction, with the requested delayed activation date. This delay optimizes invoicing to meet customer needs. Financial flexibility: When using FSSD in Cisco Commerce Workspace to delay service activation, the invoice for the service will not be generated until the service activation date. Having the ability to delay service activation by up to 60 days from the product ship date allows for product optimization in the business and delivers greater alignment with enterprise planning timelines. When this occurs, it can affect customer budget cycles, staging activities, complex data center build-outs, or multi-location projects. How will partners benefit from using FSSD in Cisco Commerce Workspace? Partners will experience these key benefits from using FSSD: Business optimization: In many cases, products are purchased before they are intended to be deployed. What is Flexible Service Start Delay (FSSD)? FSSD is an option in Cisco Commerce Workspace that enables partners to purchase services at the time of product purchase while delaying service activation by up to 60 days from the product ship date (incorporating lead times). What is Flexible Service Start Delay (FSSD)? 1. Training and Support Cisco and/or its affiliates. What is Flexible Service Start Delay (FSSD)? B. To learn more, click the following topics to view the corresponding questions and answers. With FSSD, Cisco Services Partner Program Tier-1 Partners are able to order eligible products and services in one transaction while delaying the service start date by up to 60 days. 1 Flexible Service Start Delay in Cisco Commerce Workspace Partners can simplify ordering, align to their business plans, optimize cash flow, and maximize attach rate credits with Cisco Commerce Workspace s ordering feature, Flexible Service Start Delay (FSSD).
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